Refund policy
Returns/Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
This only stands once products have been delivered not before.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Build to Order products where we potentially have already done some of the processes and purchased materials can have the potential of only being refunded 50-75% of the total purchase price, depending on the circumstances.
Changing your mind as a customer and or deciding you no longer need or want the products is not our fault and we also have a business to run.
Changing of mind or deciding you can no longer afford them before we deliver them will result in the above outcomes depending on the current situation and build stages.
We do not process refunds in December due to people deciding they’re short on funds for their holidays.
If a refund is eligible it will not be considered until we reopen in January after Christmas break.
However if we exceed 12 months of delivery times we can consider a full refund if we can’t come to a satisfactory resolution that both the customer and we’re happy with.
Refunds (if accepted under the acl) will be processed on the 15th of each month, not necessarily returned to your bank account on this day.
Additional non-returnable items:
Used or fitted products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any manufactured bar work.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marty@eliteweld.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marty@eliteweld.com.au and send your item to:
Eliteweld
7b Browning St
Wangaratta
VIC 3677
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Eliteweld
7b Browning St
Wangaratta
VIC 3677
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.